Prior to ordering, it is your responsibility to make sure the chosen products(s) will fit and work as intended.
Please ask all questions prior to ordering, we will provide as much information as possible to insure you will be satisfied with the purchase.
Otherwise, we assume you understand the steps to install the product properly and use it safely.
Warranty
Premium Belt Drive Pocket systems are supported first by Gentleman Door, second (if applicable) by Autoslide.
Autoslide's Two Year Limited Warranty
Warranty for Gentleman Door Air Products is 1 year on hardware and 30 days on electronics.
Other items sold by but not manufactured by Gentleman Door fall under the specific manufacturers warranty and/or return policy.
Returning Items must have an RMA. Before an RMA is issued, clear photos must be sent of the defect or product condition including original packaging
Please email us at [email protected] Monday-Friday, 9 AM-4 PM Eastern Standard Time to receive an RMA number.
All returned merchandise must be in original condition, and must include the original factory box (serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. tracks, cords, power pack, etc.), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed. If merchandise is returned without an RMA, we take possession of the item(s) and any refund is forfeited.
Return Exceptions result in we take possession of the item(s) returned and any refund is forfeited:
1. Any product not purchased from Gentleman Door Automation directly.
2. Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
3. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
4. Any product that exhibits physical damage or abuse
Refunds
Products returned with all original parts in original form(unopened box) will not be charged a processing fee.
Processing fee of 30 percent will apply to the value of merchandise returned for a refund opened but not installed.
If the operator was installed, modified, or damaged from improper handling; it cannot be returned.
Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost.
Defective Merchandise
Merchandise that is discovered to be defective upon receipt will be repaired. You will return defective merchandise for repair if done so within 30 days of purchase. Call for a repair authorization, if merchandise is returned for repair without authorization, we take possession of the item(s) and any refund is forfeited. Any product that exhibits physical damage or abuse will forfeit any repair or reimbursement.
Damaged Merchandise
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact the shipping courier.
Please ask all questions prior to ordering, we will provide as much information as possible to insure you will be satisfied with the purchase.
Otherwise, we assume you understand the steps to install the product properly and use it safely.
Warranty
Premium Belt Drive Pocket systems are supported first by Gentleman Door, second (if applicable) by Autoslide.
Autoslide's Two Year Limited Warranty
Warranty for Gentleman Door Air Products is 1 year on hardware and 30 days on electronics.
Other items sold by but not manufactured by Gentleman Door fall under the specific manufacturers warranty and/or return policy.
Returning Items must have an RMA. Before an RMA is issued, clear photos must be sent of the defect or product condition including original packaging
Please email us at [email protected] Monday-Friday, 9 AM-4 PM Eastern Standard Time to receive an RMA number.
All returned merchandise must be in original condition, and must include the original factory box (serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. tracks, cords, power pack, etc.), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed. If merchandise is returned without an RMA, we take possession of the item(s) and any refund is forfeited.
Return Exceptions result in we take possession of the item(s) returned and any refund is forfeited:
1. Any product not purchased from Gentleman Door Automation directly.
2. Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
3. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
4. Any product that exhibits physical damage or abuse
Refunds
Products returned with all original parts in original form(unopened box) will not be charged a processing fee.
Processing fee of 30 percent will apply to the value of merchandise returned for a refund opened but not installed.
If the operator was installed, modified, or damaged from improper handling; it cannot be returned.
Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost.
Defective Merchandise
Merchandise that is discovered to be defective upon receipt will be repaired. You will return defective merchandise for repair if done so within 30 days of purchase. Call for a repair authorization, if merchandise is returned for repair without authorization, we take possession of the item(s) and any refund is forfeited. Any product that exhibits physical damage or abuse will forfeit any repair or reimbursement.
Damaged Merchandise
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact the shipping courier.
